A&S Custom Rods Return Policy

At A&S Custom Rods, every rod is built with care and attention to detail. Because many of our rods are custom-built to each customer’s specifications, including handle style, colors, components, and other personalized options, the following return policy applies.

Custom Rods

All custom rod sales are final once production has begun. Custom rods cannot be returned or exchanged due to a change of mind, incorrect color selection, handle preference, or other customer-selected options.

If we make an error on your custom order, please contact us as soon as possible so we can make it right.

Standard / In-Stock Rods

Unused, non-customized rods may be eligible for return within 14 days of delivery or purchase. Rods must be unused, undamaged, and in their original condition.

Customers are responsible for return shipping costs unless the return is due to an error made by A&S Custom Rods.

Original shipping charges are non-refundable.

Damaged Shipments

Please inspect your rod immediately upon delivery. If your rod arrives damaged, contact A&S Custom Rods as soon as possible and provide photos of the rod and shipping packaging so we can assist you with the claim.

 

Return Approval

Please contact A&S Custom Rods before sending any rod back. Returns sent without prior approval may not be accepted.

We want every customer to be proud of the rod they purchase from A&S Custom Rods. If you have an issue with your order, reach out to us and we’ll work with you to determine the best solution.